Privacy Policy
Effective Date: 01/08/2023
At The Cottages, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, make bookings, or stay at our cottages.
- What Information We Collect
We may collect the following personal information from you:
- Name
- Contact details (email address, phone number, address)
- Booking details (dates of stay, number of guests, special requests)
- Payment information (processed securely through third-party providers)
- Any communications or correspondence with us
- IP address and browser/device information when you visit our website
- How We Use Your Information
We use your personal information to:
- Process and manage your bookings
- Communicate with you before, during, and after your stay
- Provide customer support
- Send booking confirmations, updates, and follow-up emails
- Improve our website, services, and guest experience
- Comply with legal and regulatory requirements
We do not sell or share your personal information with third parties for marketing purposes.
- How We Protect Your Information
We take your privacy seriously and implement appropriate technical and organizational measures to protect your personal data. This includes secure servers, restricted access, and encryption for payment processing via trusted third-party services.
- Third-Party Services
Our website may use or link to trusted third-party providers (such as payment gateways or booking platforms) that have their own privacy policies. We recommend reviewing their policies when using those services.
- Cookies and Website Analytics
Our website may use cookies to improve user experience and gather anonymous analytics about site performance and visitor behaviour. You can adjust your browser settings to refuse cookies if you prefer.
- Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (unless legally required to retain it)
- Withdraw consent for communications
To make any such requests, please contact us at stay@thecottages.com.au.
- Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:
The Cottages
Email: stay@thecottages.com.au
Phone: 0409 110 733
Website: www.thecottages.com.au